virus found when external hdd scanned cant remove access denied G:\windows.old\windows\temp\nsg5322.temp\Installerutils.dll

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Posted 2 years ago

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Hello collinm1,
2 suggestions to remove this Trojan virus.
Download Trend Micro House from their site and let it search. This will take a while but the deep scan will find it and you get the option te delete it.
Otherwise Download Malwarebytes wich is free for a couple of days and let it do its work
Good luck, 
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Sorry I meant House Call
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TM_Shei, Alum

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Hi collinm1 and welcome to the community!

Thank you Ben for sharing other troubleshooting steps.

I apologize for the late reply. Please do not use Malwarebytes because it might create conflict with your Trend Micro program. You can use the House Call tool as suggested by Ben or you can use the Anti Threat Toolkit.

Using the Trend Micro Anti-Threat Toolkit to analyze malware issues and clean infections - For Home and Home Office users

Should you have further questions, please let us know so that we can assist you.

Thank you and have a great day! 

Trend Micro Home Users Community

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