Virus and threat protection is not checkmarked

  • 1
  • Problem
  • Updated 20 hours ago
So far, this software has been simple to use and I've ran a couple of scans to ensure that my computer is safe, but when I looked in the 'about' section I saw that everything else was checkmarked for protection except for 'Virus and Threat Protection'. I'm not sure what to do.
Photo of Tyler

Tyler

  • 70 Points
  • Confused and Upset

Posted 1 month ago

  • 1
Photo of TM_Mac

TM_Mac, Official Rep

  • 710 Points 500 badge 2x thumb
Hi Tyler,

Welcome to Trend Micro Community!

Are you referring to the Windows Defender Security Center where you can see the following:
1. Virus and Threat Protection
2. Device Performance and Health
3. Firewall and Network Protection
4. App and Browser Control 
5. Family Options

If so, then try to check again the Virus and Threat Protection. If you can see the 'Open Trend Micro' below it, that means it is the active antivirus that you currently have. 

Also, you can try to double check that your Trend Micro is properly protecting your PC by going right-clicking the system tray icon of Trend Micro, then make sure that there is a checkmark on "Protect Against Viruses and Spywares". If not, just click on it to add the checkmark. 

Hope this helps. 


Regards, 

TM_Mac
(Edited)
Photo of hera.toia

hera.toia

  • 60 Points
Hi there
Im having the same problem - when i click 'Open Trend Micro Maximum Security' I get listed 2 entries:
1 - x Trend Micro Maximum Security is off and your device may be unprotected

2 - check Trend Micro Maximum Security is installed as an antivirus provider
No Action Required

How do I updated x