Virus Advanced Mac Cleaner removal?

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  • Updated 3 years ago
  • Answered
Advanced Mac Cleaner shows up but is not removed
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Posted 3 years ago

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Tom Emmelot, Champion

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Hi cjamber,

I don't use a Mac but i found this for you, so i Quote: Linc Davis 

You may have installed a fake "utility" called "Advanced Mac Cleaner." Like any software that purports to automatically "clean up" or "speed up" a Mac, it's a scam. To remove it, take the steps below. Some of the files listed may be absent. Back up all data before proceeding.

If you paid for the software with a credit card, consider reporting the charge to the bank as fraudulent.

Step 1

Triple-click anywhere in the line below on this page to select it:


Right-click or control-click the highlighted line and select

          Services ▹ Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. Log out or restart the computer.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select

          Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

Step 2

Move the following item to the Trash as in Step 1:

/Library/Application Support/amc

This time you may be prompted for your administrator login password. There's no need to log out after taking this step.

Step 3

Move this item to the Trash:


Step 4

Open the Applications folder and move the item named "Advanced Mac Cleaner" to the Trash. Empty the Trash.

Hope this will do the trick, there where 50 people they found this helpful!
Like to here from you.

Kind regards,
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TM_L, Official Rep

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Hi Tom, thanks for the solution!

Hi @cjramber, thanks for trying Trend Micro Community!

For your issue, if after trying the above solution that tom provided, the problem still persists, please check out this article for step by step directions to fix your problem:
Removing unwanted pop-up messages on Mac

After trying the above three options, please clear Safari Browser Caches by the steps below:

Open your Safari browser.
  1. Pull down the “Develop” menu and choose “Empty Caches”
  2. Wait a few seconds and the Safari web caches will be cleared completely.
  3. Reopen your Safari browser to check if the same symptom occurs.
Please try and let us know if this resolves your issue. If the problem persists, please provide a screenshot of your issue. We'll assist you further.

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Thank you!

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