Very disappointed

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  • Question
  • Updated 5 months ago
  • Acknowledged
I currently had Maximum Security 2017 in stalled on my desk top, it will expire on the 29 October. I have purchased and downloaded TrendMicro Max 12.0 HE. It wont install, probably because of insufficient hard disk space. Can I renew my current Max Sec 2017 version installed untill such time as I can afford to upgrade my hard disk. I am very disappointed that my computer wasn't checked before I purchased MAX 12.0
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Posted 5 months ago

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TM_Jabi, Employee

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Hello v.haskett and welcome to the community. 

Thank you for bringing this to our attention! 

Let me help you on this matter.

We understand that you are having trouble in installing the version 12.0 of our program. Can you provide more details about this issue? Are you getting an error message? 

We can try to clear up some space on your computer first so we can try installing the latest version of the program again. Here are some steps that you can try: 
1. Empty your Recycle Bin.
2. Delete Temporary Files
 - Press Windows + R keys on your keyboard at the same time. 
 - On the run window command, type %temp%.
 - Press CTRL + A to select all files, then Delete.
3. Check your Downloads folder, look for files that you no longer need and delete them.
4. Check your Installed Programs List through Control Panel.  Look for software/program that you no longer need and uninstall them.
5. Run Disk Cleanup.
- Press Windows + R keys on your keyboard again and then type cleanmgr.
 - DiskCleanup will begin calculating how much occupied disk space you can reclaim.The Disk Cleanup dialog box will appear with series of checkboxes you canselect.
 - Checkthe boxes of the categories you want to clean and click OK.

After clearing up some space on your hard disk, we can now try to install the version 12.0 of the program now, follow the steps below: 
1. For complete instructions on how to run the Trend Micro File Remover Tool, refer to this Knowledge Base article: 
Using the Trend Micro Remnant File Remover Tool

2. Installing Trend Micro Maximum 2018

I hope this helps.

Let us know if you need further assistance about this issue. 

We will patiently wait for your response. 

Thank you and have a great day! 

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