Vault-creator-user doesn't exit any more on the PC. How to change to a new user

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  • Question
  • Updated 2 years ago
  • Answered
the user that have created the "Vault" doesn't exist anymore on the PC.  For that reason I can't open the vault (message only the creator can open....).

I like to change the "creator-user".
How can I process to change the user or what should I do.
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Posted 2 years ago

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Photo of TM_Shella


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Hi r.roulin,

Welcome to the community!

Please check if you could still access the file from the location below.
       \Users\AppData\Local\Trend Micro\Vault
       For example: C:\Users\TMShella\AppData\Local\Trend Micro\Vault

If yes, please proceed to Option 1. If no, please proceed to Option 2.

Option 1

You may try recovering your by following the steps below. However, there is no guarantee that you will be able to retrieve your files after these steps since different user profiles have different encryption types.

1.      Copy the entire the Trend Micro Vault folder from this location.
       For example: C:\Users\TMShella\AppData\Local\Trend Micro\Vault

2.      Paste it on your Desktop.
3.      Reinstall your Trend Micro program. You may refer to the link below on how to do so.
Installing Maximum Security 2017

4.      Copy the Vault folder from your Desktop to the location as before, the only difference is the User Profile.

       For example: From Desktop, copy it to C:\New User\TMKiko\AppData\Local\Trend Micro\Vault

Option 2

Unfortunately, if you can no longer access the location above, you can no longer retrieve your files saved on the Vault. You may however, try to reinstall the program so you may use the feature again.

1.      Use the tools found on the link below to uninstall the program. There are 2 tools, please make sure to run both to effectively uninstall it.
Unable to uninstall Trend Micro Security for Windows using the Diagnostic Toolkit

2.      Reinstall the program by using the download link below.
Installing Maximum Security 2017

Do let us know the results of these steps.

Trend Micro Home Users Community
Photo of r.roulin


  • 30 Points

I start with option 2 (because I have deleted manually the user-directory before).

After processing as described in option 2, the system is now again OK

Thanks for the support
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TM_Ian, Employee

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Hi @r.roulin,

Thank you so much for this update!

We're so glad to know that everything is now working again on your PC. Should you have further concerns, please do not hesitate to post it here on our community.

Have a happy weekend! :)

Trend Micro Home Users Community

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