Vault access

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  • Updated 1 year ago
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My laptop has broken and I can't get it repaired. I had files in my micro vault which I now can't access.. Is the vault accessible via the cloud or from another device that also has my trend account installed onto?
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Posted 1 year ago

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TM_L, Official Rep

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Hi @ryanfreestone, sorry to hear about your broken computer... 

To answer your question, we are sorry to inform you that the Vault can not be accessible via the cloud or from another device that also has your Trend Micro Account installed onto.

Though Maximum Security does have a file Vault feature that allows you to store important files there, it only can let you remotly erase files in that folder in an event like when your computer is stolen. However, we are afraid that this is probably not helpful at the moment.
Using the Trend Micro Vault feature of your Trend Micro Security software

We suggest backup starting with the 3-2-1 rule - Backup at least three copies in two different formats with one of those copies offsite from now on. 

The following doc is for your reference: 
World Backup Day: What, When, Where and Why You Need to Back up and How to do it

Just want to confirm, can you copy your files from the old computer with a HDD docking device?

Please let us know if you have more questions.

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