using a newly given code to renew subscription

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  • Updated 10 months ago
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I received another product activation code and member number from a purchase I made at Best Buy a few days ago.  I did not realize it was the same internet security software when I received it.  Is it possible to enter the activation code for a subscription renewal?
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Posted 10 months ago

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TM_Ferry, Employee

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Hi arphaags,

Thank you for posting your concern here on our community.

If your new serial number starts with TOEF or TAEF, yes, you can enter your new serial number on your Trend Micro program.

Here are the steps on how to enter your serial number on your Trend Micro program:

1. Open your Trend Micro program.
2. Click the man-in-the-circle icon at the top of it.
3. Click Subscription Information.
4. You'll see the current serial number registered on your Trend Micro program.
5. Click Change Serial Number button and enter your new serial number.
6. Click Next.
7. Your Trend Micro program should now be activated.

If your serial number starts with "X", you may refer to this article for the installation guide:
Installing Maximum Security 2017

If it starts with "P":
Installing Internet Security 2017

If it starts with "A":
Installing Antivirus+ Security 2017

Please let us know if you were able to activate your new serial number.

Don't hesitate to post here on our community if you have any concerns/inquiries regarding your Trend Micro program.

Have a great day!

Trend Micro Home Users Community