Use of fourth coverage

  • 1
  • Problem
  • Updated 7 months ago
  • Acknowledged
I have an anroid smart phone and have downloaded my Trend protection to it. The phone shows it has been installed and is working, however when I look at my account it shows I have used three of my five devices, Asus desktop, Asus laptop and Otto's laptop, and then shows I have two unused items. However the cell phone indicates is has been installed and is working???
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Posted 7 months ago

  • 1
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TM_X, Alum

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Hi gramcora, 

It doesn't show on our end that you have activated your mobile phone's subscription. I think you are still using the trial version that's why it is indicated that you are protected. To activate it, please check the instructions in this link: 

Activating Mobile Security for Android using an existing Trend Micro Account

Let me know how it goes. :)