Upgraded to Windows 10 now Trend won't scan

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  • Updated 2 years ago
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Am trying to do a quick scan and its coming up with the error message "You cannot get started on this until you have finished receiving an update or running a scan. Please try again later"
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Posted 2 years ago

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Thanks for letting us know this issue. For your problem, we suggest reinstalling your Maximum Security to reset the program and patterns. Please check out this article for step by step directions on how to do it:
Reinstalling the latest version of Trend Micro Security program

Please try and let us know if this resolves your issue. Thanks!

By the way, thank you for being our premium support service subscriber, and please don't hesitate to call the 24/7 premium hotline to ask for help in the future.

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