upgrade window never appreared

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  • Updated 3 years ago
  • Answered
I just renewed my subscription.After installing, the computer restarted, but no upgrade window appeared and there is no trend micro icon anymore. What do I do next?
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Posted 3 years ago

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TM_L, Official Rep

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Thank you for renewing our product! For your situation, if you cannot find Maximum Security's icon in system tray or in Windows Start menu, we assume that the program is damaged somehow. Please follow the steps in support page below to reinstall Maximum Security:
Reinstalling the latest version of Trend Micro Security program

Please let us know if the solutions solve your problem. Thanks!

Trend Micro Home Users Community

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