Updating windows insider fails, because Trend Micro Maximum Security is seeing it as a threat.

  • 1
  • Question
  • Updated 5 months ago
  • Answered
I have had many fault messages why windows insider failed to install. I noticed with the monthly report that Trend Micro Maximum Security sees it as a threat and this was why the upgrade would not install . Uninstalling the old software from 2017, I installed after the update succeeded the new version that is available. 
Perhaps a note next to this:
Maybe you could give your customers a mail that the new software for their Security from your store is available for their account. 
Photo of Ben


  • 484 Points 250 badge 2x thumb

Posted 5 months ago

  • 1
Photo of TM_Elise

TM_Elise, Employee

  • 274 Points 250 badge 2x thumb
Hi, Ben

Thank you for posting your concern here and welcome to the community!

Just to clarify your concern, you are having problems updating your Windows Insider as your Trend Micro detects it as a threat, is this right? Please allow me to help you with this.

For us to help you further, may I know what operating system is installed on your computer? Is it on a Windows Insider Preview build? Also, can you provide us some screenshots of the error messages that you encounter for this concern?

We'd love to hear from you soon! Enjoy the rest of the week!

Trend Micro Home Users Community
Photo of Ben


  • 484 Points 250 badge 2x thumb
I did updates for weeks on this computer and by mailing me the security that you found this month it was very much, so I explored the once you found. It showed that Trend Micro Maximum Security did hold the update for insider and blocked it to install. You should have a record on my account for proof for the last month. Be my guest to look inside. After uninstalling Maximum Security I updated again to version 1709 build 16299.15 wich worked fine. After this i installed Trend Maximum Security (the new version) to my system and it all works fine now. My computer works again on full speed wich is i think because the system kept downloading and installing the new update. 
By the way, I am running another Windows 10 Pro version that updated fine and a Windows 10 home, that also did not have any problems.
For your information, I am using this year 15 years Trend Micro as my anti Virus software. 
This was my info before seeing the information given by Trend Micro on my monthly report.
Hope this will help the community
Photo of TM_Kim

TM_Kim, Employee

  • 1,110 Points 1k badge 2x thumb
Hi Ben!

It is so nice to know that the issue has been resolved and your computer is working fine by now.

Please do not hesitate to inform us if there will be issues on your Trend Micro program. You may also try to contact our Technical Support hotline from the link provided below.

Ways to Contact TM Support

Thank you and have a great day! :)

Trend Micro Home Users Community