Update won't take my serial number

  • 1
  • Problem
  • Updated 3 years ago
  • In Progress
Updated my Internet Security 10 to the latest. Put in the Serial Number and it won't accept it. Called Best Buy and they tell me I have to add the dashes in the Serial number or it won't work. I told them there is no way to add dashes since inputting the serial number is in 5 boxes with no dashes. They say they will transfer me and then nothing. You don't support your software and Best Buy blows me off. How do I get my money back so I can get software to protect my computer.
Photo of michael.j.meagher


  • 70 Points

Posted 3 years ago

  • 1
Photo of Tom Emmelot

Tom Emmelot, Champion

  • 27,664 Points 20k badge 2x thumb
Photo of TM_Claudia


  • 10,882 Points 10k badge 2x thumb
Hi Tom, thanks for helping! It's a good suggestion!

Hi michael.j.meagherk, has your problem resolved by the support page Tom provided?

Since your Trend Micro Security was purchased from Best Buy, it's necessary to download a version of the Trend Micro program that is compatible with your serial number. You may refer to the STEP 2 of above link or download from here: Installing Trend Micro Security purchased from Best Buy

Please let me know if the solution works for you, and I'll assist you if you still encounter any problem.

Trend Micro Home Users Community

This conversation is no longer open for comments or replies.