update subscription not applied

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  • Updated 3 years ago
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October 25,2016 ordered a subscription update.  The charge is on my credit card but my subscription date has not changed.
I had this same problem last year.

How do get the subscription date changed and how can I prevent this problem in the future?
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Posted 3 years ago

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Photo of TM_Claudia


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Thanks for renewing! I've found the support ticket record you mentioned, and I'm currently checking internally with the related team.  

Once a solution is available, I will reply you here immediately.

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