Update slowdown

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  • Question
  • Updated 2 years ago
  • (Edited)
Hi

My computer has slowed considerably since updating yesterday. I added Vault and Folder Shield.

I no longer want to use Vault, but cannot see how to turn it OFF.

Also, my desktop shortcuts no longer appear on the screen until I click the File Explorer icon.

What was a good system is now frustrating.

Please advise solutions to these two problems.

Terry Dwan
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terry.dwan

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Posted 2 years ago

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erza, Official Rep

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hi terry.dwan,

You can turn off Vault by clicking Data from the main console of your Trend Micro Security.
You should see Vault as one of the features in the list, click Configure, click the slider which should change from Green to Gray, then click OK.

About the slow down issue, if you can collect System Information log and share to us, we'd be happy to analyze it.

But for speedy assistance, I'd recommend contacting Technical Support. Check out the way to contact support here: https://esupport.trendmicro.com/en-us/home/pages/technical-support/contact/home.aspx

^erza
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Twinkies

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My system has slowed way down after the last update as well and this is a nice PC but I cant play any games on it right now. Looking at my Task Manager Trend is eating up 80% of my disk usage, something isn't right
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TM_L, Official Rep

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I've created a new conversation for your issue to ensure your concerns are addressed in the most timely manner by our support team.

Please reference the new conversation here: Trend is eating up 80% of my disk usage

This conversation is no longer open for comments or replies.