update requests de-installation of Advanced System Care software

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  • Updated 3 weeks ago
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on my surface Pro3 I can not do the Trend Micro update, update program is telling me that I have to de-install the Iobit Advanced System Care software first. I dont want to de-install this software, its very good and on my PC the TrendMicro is also running with the Advanced System Care software - what can I do ? I will not de-install the Advanced System Care, in case I would have to decide I would have to de-install theTrendMicro software
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peter

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Posted 9 months ago

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Max Slo, Champion

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-I'm not a Trend Micro representative, but I like to give you some suggestion-

I sugget you yo de install iobit, install TM, then install Iobit again.
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TM_Kiko, Employee

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Hello peter ! Welcome to the Trend Micro Home Users Community!

We do apologize for the inconvenience but, as repeatedly discussed in this community, it is not advisable that you have a conflicting software run along with the Trend Micro program. See this list

Incompatible Software

As per that knowledge base, having one or more incompatible software on the computer can cause any of the following issues after the installation of the Trend Micro Security software:
  • Computer being more vulnerable due to incompatibility issues
  • False detections
  • Computer performance issues

Rest assured that you are protected with the Trend Micro program alone. 

I hope this helps.

Trend Micro Home Users Community
(Edited)
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Max Slo, Champion

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I'm sorry: I didn't know Advanced System Care is antimalware also. 
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TM_Kiko, Employee

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Sorry about that. I am the one at fault. The Trend Micro program has the optimizer feature as well and it is the one that is conflicting with the Advanced System Care. I will go ahead and rephrase that now.

Trend Micro Home Users Community
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TM_Pat, Official Rep

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We'll close this thread now. Please create new topic here: https://en.community.trendmicro.com/tm_en/topics/new

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