Update notification doing my head in

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  • Updated 10 months ago
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I have trend micro premium on my mac and since my last software update i keep getting a notification saying that i need to update my security. Its starting to concern me as every time i turn my mac on a notification comes up saying i have the latest version but yet the icon with the red cross is still there
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janetme

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Posted 11 months ago

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TM_Jean

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Hi janetme and welcome to Trend Micro Community!

Since you have upgraded your Mac OS to the latest version, you also need to upgrade your Trend Micro program that would be compatible with the system. If you are now using the Mac OS High Sierra, kindly refer to the link below to get the latest version of Trend Micro. The installer on this link is only compatible with serial numbers starting in X or M. 

Upgrading your Trend Micro Security for Mac to the latest version

Thank you and have a great day!

Trend Micro Home Users Community
(Edited)
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janetme

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I don't know what the problem is but the link doesn't seem to be working. at this stage I would probably be best to uninstall Sierra
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janetme

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My serial number starts with an X so it should be working
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Tom Emmelot, Champion

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janetme

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Thanks Tom Emmelot. All up and going again
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TM_Ian, Employee

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Hi @janetme!

Glad to know that everything's working again!
Thanks Tom for the assistance! :)

Have a happy weekend! 

Trend Micro Home Users Community

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