update flawed

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
Trend Micro Maximum Security. The software just loaded an update. Now having issues-can't open sites, error message saying "Trend Micro Toolbar has crashed, click this balloon to reload extension"--which doesn't work.

How do I undo this latest update which obviously is flawed?
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duffmoor

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  • pissed

Posted 2 years ago

  • 1
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erza, Official Rep

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hi duffmoor

If its just the Toolbar that has problem, can you manually reinstall it first? May I also know what is the version of your Chrome? 

Here is how to:
1. Uninstall an Extension: https://support.google.com/chrome_webstore/answer/2664769?hl=en
2. Reinstall Trend Micro Toolbar in Chrome: https://esupport.trendmicro.com/en-us/home/pages/technical-support/1104223.aspx

If it doesn't resolve the problem, can you let me know which websites you are trying to access when this issue happens? We'll try to reproduce inhouse. 

^erza
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duffmoor

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Solution ended up being total removal of software and replaced by yet another version. Working for now.
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TM_L, Official Rep

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Hi @duffmoor, thanks for your reply! 

It's so nice to hear that everything is back to normal. Please do not hesitate to ask questions or report product issues in the community in the future. Thanks!

Trend Micro Home Users Community
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Skantha Vallipuram

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My trend micro was reinstalled and I cannot find it in my computer. I am paid up till 2018 but unable to get trend micro working
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erza, Official Rep

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Hi Skantha Vallipuram,

To confirm that Trend Micro is not yet installed, can you please check the Add/Remove Programs list?

On your keyboard, press the Windows (key) + R then type in the Run box: appwiz.cpl
Look for Trend Micro.

If its not in the list, then it has to be installed. 

^erza