Update failure

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  • Question
  • Updated 12 months ago
  • Acknowledged
I have received an update notification. However, when I choose update I am told the program is unable to download it and to contact you. Error code is 20547.
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millsy44

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  • anxious

Posted 12 months ago

  • 1
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TM_Kiko, Employee

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Hello there millsy44 ! Welcome to the community!

We would like to clarify the issue that you are having. We will need your help by providing some information about this concern.

Do you mind sending us a screenshot of the error message? We would also like to know what Trend Micro program are you trying to use and as well as the device that you are using (Are you using a PC, Mac, Android or iOS device).

Those details will be a big help for us.

Looking forward to your response.

Trend Micro Home Users Community