Unwanted name on security

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  • Question
  • Updated 2 years ago
  • Acknowledged
hi i just installed my trend micro security and my ex husbands name came up on the protection activated screen...WHY...i dont want his name associated with my computer at all...HELP!!
Photo of michellecervai


  • 70 Points
  • pissed off!!

Posted 2 years ago

  • 1
Photo of Max Slo

Max Slo, Champion

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-I'm not a Trend Micro representative, but I like to give you some suggestion-

I think it is simply the machine name. You can change it in the properties of your PC (My PC, right click - properties - machine name).
In your Trend Micro account you can modify the name of the protected devices. 
Photo of Honest


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It could be either his email used for the subscription or the pc name which is under h8s name. Change them to your name if so.
Photo of TM_JustineM


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Hello michellecervai and welcome to the community.

Apologies for the late reply. I would like to thank also Max Slo and Honest for their reply. As to what they said your serial number may have been under your ex husbands account that is why his name still shows up. As I can see here also you contacted our support earlier for this matter.

I hope our engineers were able to resolve your concern. Please let us know if there is anything else we can help you with.

Thank you and have a great week.

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