Untrusted app

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  • Problem
  • Updated 2 months ago
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Trend Micro 9.3.0.1435 mobile security on Samsung SM-G930F Android 7
Trying to download an essential work app, but being blocked. Please help?
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Mark Jeans

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Posted 2 months ago

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TM_Phebs, Employee

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Hi Mark Jeans and welcome to the community!

May I know what app it is? You may disable the Pre-Installation Scan of the program. You may refer to the link below for the steps: 

To enable/disable pre-installation scan, do the following:

  1. Open the Trend Micro Mobile Security App.
  2. Go to Pre-Installation Scan by doing the following:
    • For Mobile Security version 8.0: Tap Security Scan > Settings > Pre-Installation Scan.
    • For Mobile Security version 7.0: Tap Virus Scanner > Pre-Installation Scan.
  3. Enable/disable Pre-Installation Scan by doing the following:
    • Enable Pre-Installation Scan by dragging the slider to the right.
    • Disable Pre-Installation Scan by dragging the slider to the left.
  4. Tap OK on the Name the Certificate page.
  5. If you are using this feature for the first time, follow the instructions that show you how to establish a virtual private network (VPN) connection for your full protection.
Let me know any update.