Unstoppable download

  • 1
  • Problem
  • Updated 9 months ago
  • Acknowledged
I did as you said in the Diagnostic toolkit. When Micro restarted it downloaded the same update from10/28. It now has been running for 13 hours and is still running the update. How can I stop this update? I run Windows 8.1 on HP Pavilion Laptop with TM Maximum Security.
Photo of jimjllfl


  • 70 Points

Posted 9 months ago

  • 1
Photo of TM_Joemar

TM_Joemar, Alum

  • 3,550 Points 3k badge 2x thumb
Hello jimjllfl,

Welcome to the Community!

May we know if you are already using the latest version of the Trend Micro program? The latest version is 15.0.1204.

If you're not yet using the latest version, you may download it here:
Installing Trend Micro Security

Photo of bagnall66


  • 234 Points 100 badge 2x thumb
I solved all problems associated with Trend, I uninstalled and put a different program in, one I know I can trust.