Unproductive Windows 10 start up loop

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  • Problem
  • Updated 3 years ago
My HP laptop has a start up malady. I cannot get it started in any way. it has been operating under windows 10 for 2-3 months now. I am about to reinstall windows then from an external drive but wondered if Trend Micro could help me resolve the issue or help me troubleshoot without losing my files.
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Posted 3 years ago

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Photo of TM_Percy


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I would highly advise asking Microsoft for assistance in troubleshooting the issue since it is already outside of our expertise.

You may contact Microsoft using the link below.


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