uninstallation+critical

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  • Problem
  • Updated 2 years ago
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I installed Mobile Security on my Android.  After a scan, it shows GO SMS Pro as an app that's uninstallation is critical.  I had other apps that I could "trust", but not this one.  It is a messaging app that I used on a previous android without problem.  How can I add this app to the trust list.
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mmatzke3

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Posted 2 years ago

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TM_L, Official Rep

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Hi @mmatzke3, thanks for contacting us here!

For your issue, uninstallation Critical is a risk rating on Apps that may pose privacy risk/steal private information, which can then be sent to a third party without the user s knowledge or approval such as Access Location and Send SMS/MMS without authorization. 

We are already aware of this concern and we are working on ways to add these Apps on the Trusted List. For us to do this, please provide the following information: 

• Privacy Risks detected by TMMS (Please tap on the App Detection to see the details )
• Screenshot of the message

Please provide the requested info and we'll pass to the product engineering team.

Trend Micro Home Users Community
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TM_L, Official Rep

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Regarding the privacy risk apps, we have released a new build to solve this issue. Please refer to the steps in following support page to install the version of Trend Micro Mobile Security (8.0.1): 
Upgrading Mobile Security for Android to the latest version

For the latest version (8.0.1), we provide an option to "Trust" apps with High Privacy Risk. However, please be noticed that the apps which detected by Trend Micro Mobile Security may send the private information to a third party without user's knowledge or approval such as Access Location and Send SMS/MMS without authorization. 

Please let me know if this feature meets your needs.

Trend Micro Home Users Community