under product info, I am supposed to be able to see my serial number, but it is not showing up because it won't stop loading. help?

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I just downloaded the new macOS High Sierra, Trend Micro said it was no longer compatible and I've followed the instructions to download the version that is. It said that under product info, I should find my serial number to help me finish downloading the new version, but it won't stop loading and it won't let me see my serial number or anything else for that matter...please help.
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Posted 2 years ago

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Hello anonymous1294 ! Welcome to the community!

We understand your frustration and we do apologize if this has caused you any inconvenience. Allow me to help you with this matter.

Just to remind you, you may retrieve your account details by logging in to your account at

account.trendmicro.com  or by just clicking on this link.

The Trend Micro Product serial number should be in this format XXXX-####-####-####-####. It should be right under the Products tab.

Let me know if you will need more help by replying to this message. Also, if you will need more assistance with regard to your account, it is best that you contact our supports through chats, emails or even phones so they can help you faster and more secure as we might discuss several personal information for account verification. We do not wish to record your private details here in the community. You may see this link.

Contact Trend Micro Technical Support

I hope this helps.

Trend Micro Home Users Community

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