Unblock Downloads

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  • Question
  • Updated 12 months ago
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Thank you Gary - I have spent days on this.  TREND MICRO - please can you advise how to unblock the download - does the block sit within the file itself or can you provide a clean download that doesn't block itself? This is SO frustrating, I can't believe that the status of this is 4 weeks and still "In Progress".  (I'm on Firefox 6)  Thank you!

Note: This conversation was created from a reply on: for past week my password protector has not worked.
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TM_Ian, Employee

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Posted 1 year ago

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Birdy

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Downloads, right click - Properties, Security - the security issue above doesn't show on mine (yours might as it states it is sent from another computer rather than download?).  If I try to install, it won't install, the message shows I already have it installed,  If I uninstall PW Mgr, won't it delete all of my Passwords on my PC? (although they are on my mobile - is there any way to back them up and transfer them) - There doesn't seem to be an obvious integration or option to backup and retrieve from backup, or sign into Trend and install from there!
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TM_Malik

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Your saved passwords won't be deleted even if you uninstall the Password Manager since it's account-based. Once your Master Password is reset only then your saved passwords will be lost.

Here's how you can do password backups on Password Manager.

Regards,
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Birdy

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Thanks very much Malik, that is good to know.  I will uninstall my PW Mgr and reinstall, perhaps that will resolve the issue and then once I get PW Mgr back, I will back it up (as currently the dialogue box just opens with the Trend Square and rotating circle inside - I can't get to any options within PW Mgr)
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TM_Malik

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You're so much welcome, Birdy. Please let us know the results so that we can provide further troubleshooting steps. If you encounter error messages, you can send it here as well.

Thank you!
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Birdy

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Thanks Malik, no it didn't work - uninstall add-in and Installer from progs, restart, reinstall installer from site, reinstall add-in from site - restart, open browser - still the same problem - I was hopeful but this is making me think to stop using the PW Manager now and go back to manual.