unable to update

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  • Updated 4 months ago
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when I tried to download an installer after updating my iMac to the new OS, and I got to step 3, when I clicked on the installer on my desktop, I get this message :
Adobe Acrobat Reader could not open 'Trend Micro Antivirus-8.0.1246.dmg.part' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)
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Posted 4 months ago

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TM_Victor, Employee

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Hi janis,

Welcome to the Trend Micro Home Users Community!

It seems that the installer file you have downloaded is not complete as it has ended with the name ".part".

Please try again to download the installer file from this link and check its file size. The complete size of installer file is about 77.6mb. 
Then once you run it, it would not ask to be open via Adobe Acrobat Reader. A new window is going to open for you to start the installation.

We hope this helps regarding your concern. Please inform us so that we can help you further.

Trend Micro Home Users Community