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I would like to use password manager, but cannot log in. Program keeps asking me for my master password. I only have one password for Trend Micro, but please note that my email address was recently changed. Thanks, Dave
Thank you for letting us know the issue you're encountering. Master Password is the password you use it every time when you open the Password Manager console. It differs with the Trend Micro Account Password which you use it to activate our product or log into your Trend Micro Account.
If you forget the Master Password you set, you need to reset it and in doing so, it will remove all your saved Password Manager data. *Note: Trend Micro does not keep a copy of your Master Password and cannot help you retrieve it.