unable to renew my mobile security on my devices

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  • Updated 8 months ago
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I renewed my Maximum security for 2017-18 but cannot see how to update my mobile security. When I click on my mobile security on my phone it still shows expires sept, 21, 2017. I have tried to click renew/activate but it sends me to a place to reorder. What do I do to get my 2 iphones and ipad hooked to this as it seems I have the option to protect several devices.
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nikkii1

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Posted 8 months ago

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TM_Von, Employee

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Hi nikkii1,

Can you try signing out and then signing in to your Trend Micro account on the Mobile Security application? 

You may refer to the link below for the steps on how to sign out and sign in:

Switching to another account in Mobile Security for iOS

Feel free to reply to this thread if you have any questions, so I can assist you further.

Thank you and have a great day!

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