unable to log on to my password manager

  • 1
  • Question
  • Updated 1 year ago
  • Answered
Photo of uniquemaw


  • 70 Points

Posted 2 years ago

  • 1
Photo of TM_Ron


  • 962 Points 500 badge 2x thumb
Hello uniquemaw and welcome to the community!

As for your concern, may we know more details about this?
  1. Did you login using your Trend Micro MyAccount email?
  2. Did you encounter any specific error code?
  3. May we know what browser are you using?

For the meantime, you can refer to the article below as a guide.

Using the Password Manager web portal

Should you havefurther questions, please let us know so that we can assist you.

Thank you and have agreat day!

Trend Micro Home Users Community
Photo of DF


  • 130 Points 100 badge 2x thumb
This is a useless response to a very real problem with Password Manager
Photo of TM_X

TM_X, Alum

  • 9,426 Points 5k badge 2x thumb

How could we be of any help?

Photo of DF


  • 130 Points 100 badge 2x thumb
This is the message I sent to "Tom": I'm not sure why I received this latest message after I'd sent the message below.

Hi Tom,

 The web page I was directed to was typical of most troubleshooting webpages that try to provide and “efficient” means of supplying troubleshooting solutions. In my case, when I turned on my laptop, opened my browser (Firefox) and tried to log into a site, the Password Manager normally pops up and allows me to sign on to the selected webpage. For the very first time, I get the message I described in the comments from the Password Manager. A hypertext gave me the option of going to a troubleshooting website which in no way was able to assist with addressing the problem.

 As it stands at the moment, for some reason the Password Manager is now working, but I don’t know what caused it to go on the blink in the first place, nor what caused it to now operate properly.

 Various software suppliers provide these “Troubleshooting” sites, but it’s been my experience that when a user experiences a particular problem, he might see the subject matter appear in the Troubleshooting site, but later finds that the information does not address his specific problem. This does get frustrating and hence my comment, which is probably a reflection of the frustration felt when experiencing a problem, seeing a reference to the problem, only to find out it’s not quite the problem you experienced.

 For the time being, for as long as the problem does not recur, I will regard the issue as closed. I do, however, thank you for your response.


Best regards,


Dino Fornito

Photo of TM_Pat

TM_Pat, Employee

  • 11,326 Points 10k badge 2x thumb
Hello DF,

We're sorry to hear about this experience of yours. And we thank you for your feedback.

If you need help in the future, please do not hesitate to reach out to us.

Photo of Tom Emmelot

Tom Emmelot, Champion

  • 27,682 Points 20k badge 2x thumb

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!
Why is that useless?
You dont tell much!
I dont know, do you forget the password, is the program not working, what is the browser you use?
All questions to try to help you better!

Kind regards,