Unable to install update

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  • Problem
  • Updated 3 years ago
  • Solved
I am getting messages "Unable to install update. Please connect to internet" (I am connected) and also "Something is wrong with the file received from Trend" when I attempt to update. I've tried about everything. Thinking of removing and reinstalling. How do I go about doing that?
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johncallahan

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Posted 3 years ago

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TM_Claudia

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Official Response
Regarding the error message you encountered, it might be related to settings on your computer.

If you haven't tried this solution below yet, please give it a shot:
"Connect to the Internet" error message appears from Trend Micro Security software

Let us know how it goes. Thanks!
(Edited)
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johncallahan

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Thanks for responding. I discovered that link previously and went through the steps as much as possible. When I got to the uninstall/reinstall step, my machine thought it was already engaged in that action and would not allow me to select the option again. I finally restarted for the umpteenth time and, although I have no idea why, Trend connected normally to the updates and is now apparently working just fine. I know that Comcast was having network problems when this problem occurred and I have also recently upgraded to Windows 10. Some combination of events disabled Trend's communication temporarily. But all is well now. Thanks again.
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TM_Claudia

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Glad to hear everything's working now! If you have other questions or encounter product issues in the future, please do not hesitate to contact us in this community. Have a good day!

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