Unable to Help with Your Passwords this keeps appearing on my password manager on chrome

  • 1
  • Problem
  • Updated 3 years ago
  • In Progress
Photo of pommie


  • 0 Points

Posted 3 years ago

  • 1
Photo of TM_Claudia


  • 10,882 Points 10k badge 2x thumb
Sorry to hear this issue. We understand that Password Manager does not work on your Google Chrome browser properly. We have two support articles that address the similar error. Could you please refer to below pages to see if the solutions can solve your problem?
1) "Unable to Help with Your Passwords" error message appears when clicking on the Password Manager Toolbar on your computer 
2) “Unable to help you with your passwords” error message appears after installing Password Manager 

If the problem persists, please send us a screenshot of error message and please confirm if the same message displays on other browsers (e.g. Internet Explorer or Firefox), and we'll continue to assist you. Thank you.

Trend Micro Home Users Community
Photo of elias.amro.96


  • 132 Points 100 badge 2x thumb
oh i had the same problem just few minutes ago i just removed the extension, opened trend micro maximum security interface then Data section then password manager>open and asked me to install the extension and done all good now
Photo of TM_Claudia


  • 10,882 Points 10k badge 2x thumb
Thank you for sharing your experience and glad to know everything works well now!

This conversation is no longer open for comments or replies.