Unable to email support.

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  • Question
  • Updated 2 months ago
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Unable to email support. Tried to submit inquiry but comes up "Something went terribly wrong. Please come back later". Have tried a couple of time but no success.
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donald.mason4

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Posted 2 months ago

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TM_Kim, Employee

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Hi donald.mason4.

Apologies for the inconvenience.

Please try to re-submit your inquiry on this link.

Let us know if you need more help.

- Kim
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donald.mason4

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Tried to re-submit on the link, but it still does not work.
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TM_Pia, Employee

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Hi donald.mason4,

May I please know if you are getting the same error message when you have tried resubmitting the inquiry?

Awaiting your response.

~Pia 
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donald.mason4

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Keep getting the same message. Something terribly wrong, try again later.
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donald.mason4

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See attached image
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donald.mason4

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TM_Gladys, Employee

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Hi donald.mason4,

Thank you for reporting this issue with us. Could you please provide the following:
  1. What browser you are using when trying to submit an inquiry on Beta Portal? Have you tried it on different browser?
  2. What is the email address you are using?

~Gladys from Beta Team
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donald.mason4

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Works with Firefox ok
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TM_Gladys, Employee

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Hi donald.mason4,

Thank you very much for confirming that you were now able to submit on our Beta Portal. 
Have a great day ahead.

~Gladys from Beta Team