Unable to doa scan says there is a problem with getting updated and my internet

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  • Problem
  • Updated 9 months ago
  • In Progress
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dolbeed

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Posted 9 months ago

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TM_Ian, Employee

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Hi @dolbeed and welcome to the community!

Thank you for posting your concern here.

We'd like to know when you start encountering this issue and if you have already tried upgrading your Trend Micro program?

If your Trend Micro program is already on the latest version (version 12.0), please try to restart the components of the program and check if the issue will persist. Here's the link for the instructions:

Disabling or enabling your Trend Micro Security software

Otherwise, kindly upgrade your Trend Micro program to the latest version. Please follow the steps on the link below:

Upgrading your Trend Micro Maximum Security to the latest version

We hope this helps and please let us know if you have further concerns.

Thank you again and have a great day! :)

Trend Micro Home Users Community