Unable to disable auto-renew

I am unable to disable auto-renew for one of my subscriptions - which is due to expire soon.

When I click on the green "on" slider it just directs me to the FAQ page.

I have followed all the listed information in other conversations and on the FAQ page. Please disable auto-renew on my sub that expires in April 2018

This needs to be resolved quickly as I no longer use that device or require a second subscription.

Mick P

80 Points

Posted 1 year ago

1 year ago

TM_Ian, Employee

5,242 Points

Hi @Mick P and welcome to the community!

Apologies for any trouble but the reason why you are unable to turn off the Auto-Renew is because your subscription was purchased from Playstore. To disable it, you may refer to the steps on this link:

Cancel Subscriptions from Google Play

We hope this helps.

Thank you and have a great day! :)

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