unable to contact trend micro

  • 1
  • Question
  • Updated 3 years ago
Password Manager in IE10 does not initiate. When running it it responds with "Unable to Help with Your Passwords...Trend Micro cannot help you save passwords and automatically sign into websites until you take a moment to sign into your Trend Micro Account.
Sign In Now". When I sign in, password manager says "unable to contact trend micro"
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  • 70 Points

Posted 3 years ago

  • 1
Photo of TM_L

TM_L, Official Rep

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Thank you for asking! For your issue, we're sorry to inform you that Internet Explorer10 is not supported by Password Manager now. We suggest using a supported browser such as Google Chrome, Mozilla Firefox, or updating to Internet Explorer 11. You can refer to the following support page to confirm the System Requirements:
System Requirements for Password Manager

Please let us know if your question is answered.

By the way, thank you for being our premium support service subscriber, and please don't hesitate to call the 24x7 premium hotline to ask for help in the future.You can find the premium service phone number in the "Call Premium Support" section in this page.

Thank you!

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