Two subscriptions running at same time

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  • Updated 2 years ago
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I received a renewal reminder email from Trend Micro for my subscription that expires on December 31, 2017 (Serial # ending 0910). However, I had already renewed my Trend Micro software subscription in November , 2017 (serial # ending 7233). When I look at the Product Tab in My Account, it shows that I have two subscriptions. How do I remove the one that expires on December 31st? I have changed the settings so that it does not automatically renew, but I feel that I'm still missing a step. I like your product very much,, but I don't want to pay for it twice. Thanks for your help tonight.
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Posted 2 years ago

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Photo of Jabi


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Hello rjcairn and welcome to the community! 

Thanks for asking here. 

Unfortunately, we cannot remove or delete your old/expired licenses from your account.

But rest assured, that the serial number ending in 0910 that will expire on December 31, 2017 will not renewed automatically. You can just let it expire now and continue using the newly renewed license that you have. 

I hope this helps. 

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