Turned off and I don't know why

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  • Updated 2 years ago
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Hello, My computer indicates that Trend is turned off. Keeping trying to get turn it back on but cannot as computer indicates it is turned off. Please advise. Thanks!
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Chrissy

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Posted 2 years ago

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woodartisan55, Champion

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This is an answer posted previously by one of the very helpful TM employees:

Trend Micro Security program turns on and off automatically

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TM_L, Official Rep

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@woodartisan55 Thank you for helping. We appreciate it : )

@Chrissy Thank you for reporting this issue. For your issue, have you tried the above help doc that @woodartisan55 provided? If you haven't tried the solution yet, please give it a try!

Please try and let us know if this resolves your issue. Thanks!

Trend Micro Home Users Community
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grahamtjohnson

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it keeps saying provide a valid serial number this goes til 1/7/17 - should still be ok till next year..
(Edited)
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TM_Claudia, Employee

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We've created a new conversation for your issue to ensure your concerns are addressed in the most timely manner by our support team.

Please reference the new conversation here: Valid Serial Number