Turn off "Website Blocked" pop up notifications

  • 1
  • Problem
  • Updated 1 year ago
  • Acknowledged

Trend Micro Maximum Security is generating a Pop Up when it blocks websites that it is supposed to block.  The problem is it interrupts what I was doing on a website as I have to click Ok and then go back to the web browser only to have another Pop Up notice from Trend Micro Maximum Security.

I've even turned on the "Mute Mode" and adjusted the settings as noted above all to no avail.

I've made the change in the settings under scan preferences to uncheck the box "Display a warning after detecting viruses, spyware, or suspicious behavior" to no avail as well.

The whole reason I purchased and activated the Parental Controls in Trend Micro is so that it would block sites automatically and Silently without notifying me, except to display a placeholder on the website if it blocked a 3rd party link.

If this is a feature that can't be disabled, I'm going to have to start looking for an alternate parental control/web filter software package as the warning messages are as bad as the web advertisement Pop Ups themselves...

Following is one example of many messages I want to suppress as I don't need to be notified each time something is blocked.

Photo of tmuser


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Posted 2 years ago

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Photo of TM_Kiko


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Hello tmuser ! Welcome to the community!

We understand that you are having troubles with the Trend Micro Pop up when visiting a website even if you have enabled the Mute Mode Feature.

The Mute Mode Feature only stops the following Trend MIcro pop ups or notifcations:

  • Windows Update, if enabled
  • Detected threats and no further action are needed from you
  • Monthly Report
  • Popup message about Folder Shield settings
  • Notification about your license and subscription
  • Boot up time optimization popup
  • Firewall Booster popup, if enabled
  • WiFi Advisor popup, if enabled
  • Data Theft Prevention popup, if set up
  • Trend Micro toolbar notification
  • Password Manager popup
If there will be any critical notification that will on your screen even if the Mute Mode is enabled, this means that it needs critical attention as your computer's security might be compromised.

Our security program is only doing what it is designed to do; secure your computer by providing warning and notifying you that something is happening in the background of your computer. The sites that you might have been visiting may contain hidden scripts that even when you do a single click on any part of the page, it may trigger or allow a malware to enter on your computer that is why the Trend Micro security has been continuously warning you about it. 

May we know what sites are you visiting? So our team can check them and reclassify those sites and update our patterns if ever no malicious activities are present. We would appreciate the help that you can provide and I hope that you understand.

You may do the checks of the sites on our Site Safety Checker.

I hope this helps.

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