Turn off Trend Block on my own website please!

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  • Updated 2 years ago
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I keep getting locked out of my own website. I keep telling Trend to unblock it, but it's not complying. Help! It's not a secure site, but that's ok. It's just for friends and family. The website is www.bethegoddess.us
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penemurdoch

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Posted 2 years ago

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TM_L, Official Rep

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Thank you for letting us know this problem. Regarding this issue, here's an online help page which explains how to add websites to the exception list. If you haven't tried the solution yet, please give it a try:
Configuring the Exception List of Trend Micro Security software - refer to "Add Or Block Websites"

Please let us know how it goes after adding www.bethegoddess.us to the exception list.

Also, thank you for being a subscriber of our premium support service! Premium Service Plan gives you 24x7 priority access to a Trend Micro support specialist. If the problem still persists, you can optionally call the Premium Service hotline directly to speak to someone live, who is also equipped with advanced tools to quickly diagnose and resolve your issues. Please find the premium service phone number in the "Call Premium Support" section in this page. 

Thank you!

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