trying to put in activation key,but shutting down disc with first letter

  • 1
  • Problem
  • Updated 2 years ago
  • In Progress
Put in disc,got to activation stage, when try to put in activation key, shut down program
Photo of paulsalter55


  • 70 Points

Posted 2 years ago

  • 1
Photo of TM_L

TM_L, Official Rep

  • 15,720 Points 10k badge 2x thumb
Thank you for purchasing our product! Per your description, we suspect this might possibly be a hardware capacity issue or a conflict software issue. Could you please refer to below pages to confirm your computer environment?
System Requirements for Trend Micro Security 10 (2016)

Programs to remove before installing Trend Micro Security

After checking the above links, your problem still persists, we suggest you to reinstall your Trend Micro Security. Here's a reference doc for the steps: 
Reinstalling the latest version of Trend Micro Security program 

Please let us know how it goes. Thanks!

Trend Micro Home Users Community