Trusted websites

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  • Question
  • Updated 8 months ago
  • Answered
Why is it necessary to keep agreeing to either Trust or Block a website that I go to regularly?  Every day I log into gotowebinar via a private link.  Whether the link changes I am not sure - it could - but is there not an option to always Trust gotowebinar or similar sites?
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Carol

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  • perplexed

Posted 8 months ago

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Tom Emmelot, Champion

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Hi carol

Configuring the Exception List of Trend Micro Security software
https://esupport.trendmicro.com/en-us/home/pages/technical-support/1059964.aspx?_ga=1.140400243.1592...




Kind regards,
Tom


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TM_Joemar, Alum

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Hi carol,

You may use the link that Tom provided. 
Thank you Tom for the response.

Regards,
Joemar
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Carol

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Thanks to you both. Yes I had done that by "trusting" when prompted, and I had then seen that I was asked twice to "trust", sometimes after I had walked away from the pc (presuming I only had to "trust" once.  This meant the 2nd "trust" or "block" window popup was covering the lower corner of screen (and I was recording the webinar) . However I think the problem could be that when you do log into gotowebinar via a private link, that link not only changes each day but you get moved through applauncher then onto another site page before you land at the actual webinar.  So now I've tried to identify and add each page in the hope that this resolves the issue.
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TM_Pat, Employee

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Hi Carol,

We're sorry to hear of your experience. 

Can you confirm if this is the site that you're trying to visit: https://global.gotowebinar.com

If it is, there shouldn't be a problem at all if you're trying to browse through this website. If you will encounter the same issue again, please let us know and if possible, please post a screenshot of the pop-up message so we can identify which specific feature of Trend Micro Security is blocking the said site.

In addition to this, updating your Trend Micro program can also help. Please check this link for the instructions: Updating your Trend Micro Security software

Regards,
Pat

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