Trusted programs being blocked

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  • Updated 11 months ago
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My Etrade Pro program worked fine until Trend Micro just updated, now the program will not start unless I turn Trend Micro off. I even added Etrade to the exception list however that does not work. How can we fix this?
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Posted 11 months ago

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TM_Kree, Official Rep

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Hello de and welcome to the Trend Micro Community!

Here's what we need to do, we need to make sure that all the folders of ETrade Pro, as well as the shortcuts on the desktop, are added to the Trend Micro Exception List. You can check this link for detailed instructions. Configuring the Exception List of Trend Micro Security software

And if ever you encounter the same issue after adding all folders and shortcuts to the exception list you can add it on Trend Micro White List. Trend Micro Security keeps detecting files or programs that are already added to the Exception List

Keep me posted.