Trouble understanding renewal process

  • 1
  • Question
  • Updated 2 months ago
  • In Progress
I have been getting notices saying my Internet Security is expiring in 40 days, and I have two days to renew under the reduced prices, but when I tried to renew it told me that it was already installed.
Photo of marv_izetta


  • 70 Points

Posted 2 months ago

  • 1
Photo of TM_Von

TM_Von, Employee

  • 630 Points 500 badge 2x thumb
Hi marv_izetta,

What you might have been doing is trying to reinstall the program rather than renewing it. 

The renewal process is where you will have to pay your subscription in order to continue using our program. You can actually renew using the link below.

Online Renewal

After the payment is successful, you will receive an order confirmation email regarding your purchase along with a 'Download' link. The 'Download' link is where you can install the latest version of the program.

Feel free to reply to this thread if you have any questions, so we can assist you further.

Thank you and have a great day!

Trend Micro Home Users Community