Trouble Re- installing TM Maximum Security 10

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  • Updated 2 years ago
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I just reformatted my operating system hard drive partition and have everything re-loaded. That includes Windows Vista, MS Office and all my data files. I have installed all the Windows up-dates and get a message that Windows is Up To Date; however, when I try to re-install TM Maximum Security 10, it stops and says that Windows is not up to date. How do I determine what the TM application finds missing in Windows Updates?
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Posted 2 years ago

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Thank you for reporting this issue. Per your description, we suspect this might possibly be a system requirement issue. Could you please check your computer meets the system requirements or not? Here's an online help doc should help you:
System Requirements for Trend Micro Security 10 (2016)

If you are using Windows Vista, please check Operating System Version meets the requirement. (SP2 or higher) If not, you need to upgrade your operating system to the supported version. For information on how to upgrade your operating system, check the following Microsoft articles:
Install Windows Vista Service Pack 2 (SP2)

Please try and let us know if this resolves your issue. Thanks!

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