Trojan in the registry?

  • 1
  • Problem
  • Updated 9 months ago
  • Solved
  • (Edited)
Hello,
I have been doing some research on my registry and found items such as...

Trojan.WisdomEyes
ZeroAccess!cfg
Malware.Undefined!8.C (cloud:joTdRqf5T0K)

Any of these sound familiar?
If so, how do I go about getting rid of them?

Thank you,
Also, I have tried Malwarebytes and it still didn't pick it up.
Photo of lcm2122433

lcm2122433

  • 240 Points 100 badge 2x thumb
  • Confused

Posted 9 months ago

  • 1
Photo of Max Slo

Max Slo, Champion

  • 7,620 Points 5k badge 2x thumb
Hello,

-I'm not a Trend Micro representative, but I like to give you some suggestion.-

Zero Access is a known rootkit.
If it is not a false positive, please, download and run this remover to try to clean it:
Zero Access Remover Tool
(Edited)
Photo of TM_Jabi

TM_Jabi, Employee

  • 7,242 Points 5k badge 2x thumb
Hello lcm2122433 and welcome to the community.

Thanks to Max Slo again for giving us a helping hand here.

You can manually delete those registry entries to be sure. But be sure to create a backup of it before doing something on it since one wrong move can ruin everything. You can use this online doc as  your guide:
Creating a backup and restoring the Windows System Registry (For Home Users)

Here's some tools that you can use to check if you are infected or not (Just in case the program missed something): 
1. Anti Threat Toolkit Online Scanner: (for 64-bit, for 32-bit)
Note: You can run the full scan just to be sure, just click on Settings, select Full scan.
2. Using Trend Micro Rootkit Buster: Click here to download the tool.

You can also look for folders and files that looks suspicious or you are not aware of. Take time to check the folders with random set characters and delete it immediately.

I hope this helps. 

Thank you and have a great day! 

Trend Micro Home Users Community
Photo of lcm2122433

lcm2122433

  • 240 Points 100 badge 2x thumb
Thank you everyone!

I will give you a update when I have results.
Also thanks to your VERY fast reply.

Hope to talk soon,
Photo of lcm2122433

lcm2122433

  • 240 Points 100 badge 2x thumb
Ok!
So scan with the Anti Threat Toolkit Online Scanner and the Rootkit Buster were negative.
Good thing but...How does https://www.virustotal.com know that there is torjan and malware in the file?

Maybe it's lying?
Not quite sure at this moment,
hope this will help.
Photo of lcm2122433

lcm2122433

  • 240 Points 100 badge 2x thumb
Oh!
And also I looked through your virus search and found some good info.
Photo of TM_Jabi

TM_Jabi, Employee

  • 7,242 Points 5k badge 2x thumb
Hello lcm2122433

VirusTotal is a subsidiary of Google, is a free online service that analyzes files and URLs enabling the identification of viruses, worms, trojans and other kinds of malicious content detected by antivirus engines and website scanners. 

They analyze files sent by the users all around the world.

Are you done deleting and checking everything again? 

Since there's no detected threat upon using the tools, it seems that your computer is clean. 

Please let us know if we can help you with something else. 

Trend Micro Home Users Community
Photo of lcm2122433

lcm2122433

  • 240 Points 100 badge 2x thumb
Awesome!
I just finished clearing some data and now It's seems it was never there to begin with.
it must have been erased during another time.

Thank you, 
and one more thing that's out of the blue.
I am currently running windows 7 and I have the official updater from Microsoft to get windows 10.
is it worth it? 
Photo of TM_Jabi

TM_Jabi, Employee

  • 7,242 Points 5k badge 2x thumb
Hello lcm2122433

Thanks for the update! 

We are glad that everything is fine now. 

Regarding your concern about Windows 10, you can check this link to learn more about upgrading your operating system.
Upgrade to Windows 10: FAQ

And yes, it is worth it, just make sure to check the system requirements before upgrading.

Thank you and have a great week! 

Trend Micro Home Users Community
Photo of lcm2122433

lcm2122433

  • 240 Points 100 badge 2x thumb
Awesome!

Have a great day!
thank you!
Photo of TM_Jabi

TM_Jabi, Employee

  • 7,242 Points 5k badge 2x thumb
Hi lcm2122433

You're always welcome :) 

Trend Micro Home Users Community
Photo of lcm2122433

lcm2122433

  • 240 Points 100 badge 2x thumb
Ah!
So just installed Windows 10 I must say I love it., Thank you for your recommendation.
But, I have another problem has opposed me.
I recently bought a micro sd card and placed it in my computer and it crashed and had to restart.
This is odd because of my other devices I plug In that work fine.

When I put the card in, No file explorer opens and when I go to look for it, it is unresponsive and crashes.

any thoughts?
Photo of TM_JustineM

TM_JustineM, Employee

  • 3,774 Points 3k badge 2x thumb
Hi lcm2122433,

May we know if you use an adapter for you to plugin your Micro SD card? Or is it built in your computer? Also when you updated your Windows operating system to Windows 10, did you also update your drivers? Please try to check your drivers if there are any updates needed and try to insert again your Micro SD card. In addition, you can also try to format the Micro SD card on Disk Management and check if it will be read.

I hope this helps with your concern.

Thank you and have a great day!

Trend Micro Home User Community
Photo of lcm2122433

lcm2122433

  • 240 Points 100 badge 2x thumb
Hello,
The micro sd card has an adapter that can be read by the computer (I use many other cards as well).
I did update my drivers when it fully installed windows 10, so I don't see a problem.
but then I thought...Maybe the card is corrupted? or damaged?

At this point I am unsure,
(Here is a picture of the card)
Have a nice day,
Photo of TM_LouiseN

TM_LouiseN, Cloud Security Engineer

  • 424 Points 250 badge 2x thumb
Hi lcm2122433!



If drivers were already updated and the micro SD is still unrecognizedby the computer, the micro SD has something to do with the issue. It may bedamaged or corrupted as you said.

You may try to connect the SD card into another device withand without using a card adapter to make sure that the adapter is not theproblem. If the issue still persist maybe the SD card is really corrupted or damaged.

Please let us know if we can help you with something else. 



Trend Micro Home Users Community
Photo of lcm2122433

lcm2122433

  • 240 Points 100 badge 2x thumb
AH HA!
It seems the adapter was the problem, I plugged the card in my mp3 player and it works great.
(And is also recognized)

Thank you!
Photo of TM_JustineM

TM_JustineM, Employee

  • 3,774 Points 3k badge 2x thumb
Hello lcm2122433,

Glad to hear everything'sworking now! If you have other questions or encounter product issues in thefuture, please do not hesitate to contact us in this community.

Thank you and have a great day!

Trend Micro Home Users Community

This conversation is no longer open for comments or replies.