trial version

  • 1
  • Question
  • Updated 1 year ago
I have the trial version on my mac. I just paid for it and got my confirm email. Tried downloading it and it said error. My icon still says I need to update and purchase. Do I still need to download new version or is my trial version what I just purchased and thats why it wouldn't download.
Photo of kwpool


  • 70 Points

Posted 1 year ago

  • 1
Photo of woodartisan55


  • 5,854 Points 5k badge 2x thumb
When you purchased, you should have been given a code starting with XFEF - or something like that, and you use that to download. If you're just renewing, your old code should be valid for the purchase (I think). Normally when you renew you'll have a period when the previous version is removed before the new one is installed. It sounds as though something has gone awry in that area.
Photo of TM_L

TM_L, Official Rep

  • 15,720 Points 10k badge 2x thumb
Hi @woodartisan55, thanks for helping.

Hi @kwpool, thanks for trying our new Community! 

We have a support document which describes how to upgrade from trial to full version, here's for your reference:
Upgrading from trial to full version of Trend Micro Security - refer to "For Trend Micro Antivirus for Mac"

Please try and let us know if this resolves your issue. Thanks!

Trend Micro Home Users Community