Trendmicro not really excluding programs

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  • Problem
  • Updated 3 months ago
  • Solved
I just bought an one year license of Trend Micro Maximum Security 2019 and I realized I'm encountering issues with file exclusions. The issue is that it will exclude the folder and files but when I run the file it will instantly delete it. The sole purpose of the purchase of this software was to get enhanced security but not disabling it while using some of my applications. I just need help with excluding the application completely along with its files so when the application does any "malicious" tasks, it won't delete the application completely.

Device model: HP Pavilion 570-p026
OS: Windows 10 Enterprise
Version: 15.0.1212
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robloxgamer25394

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Posted 3 months ago

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TM_Pia, Employee

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HiĀ robloxgamer25394,

I see that you have contacted our Technical Support and one of our engineers already emailed you regarding this case. If you have any questions or other concerns you can just refer to case numberĀ 00188103.

~Pia

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