Trendmicro is taking forever to install updates - on 3 computers - and these are clean, new installs on great computers.

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  • Updated 4 months ago
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Installation on a Dell Optiplex 7010 with 8GB Ram. Taking forever to get a Trend update on a clean install.
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rcarlblom

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Posted 4 months ago

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TM_Iya, Employee

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Hi rcarlblom,

Can you try to perform a stop and start all components via Diagnostic Toolkit? 

To do that, you may follow these steps below:
  1. Open the Trend Micro Diagnostic Toolkit. Do the following:
    • For Windows 10:
      1. Click Start > All Apps > Trend Micro Security > Trend Micro Diagnostic Toolkit.
    • For Windows 8.1:
      1. On your keyboard, press the Windows Windows Key + C to open Charms bar.
      2. Click Search.
      3. On the Search box, type "Trend".
      4. Click Trend Micro Diagnostic Toolkit.
    • For Windows 7:
      1. Go to Start > All Programs Trend Micro Security > More Tools and Help > Trend Micro Diagnostic Toolkit
  2. Click Yes when the User Account Control window appears.
  3. Click the (C) Uninstall tab.
  4. From the Uninstall tab, click 5. Stop all Components and then after 5-10 seconds, click the 4. Start all Components.
  5. Close the Diagnostic toolkit after. 
  6. Open your Trend Micro program or the main console. Look for the human shadow icon beside the question mark icon and click it.
  7. Press the "About the Software".
  8. Check if the updates will take for an hour or less.
Let me know how it goes. Hope this helps.

~Iya
(Edited)

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