Trendmicro crashing

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  • Question
  • Updated 2 years ago
I reinstalled Trendmicro because of another error. It fixed that problem. Now however when I am in Outlook and click on a link in my email, I get a bubble that pops up that states Trend Mirco has crashed and I should click the bubble to continue. I do this and nothing happens. It only does this if I don't have my google chrome already open.
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mmdeck3

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Posted 2 years ago

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TM_L, Official Rep

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Thank you for contacting us in our new support community! For your issue, could you please disable Trend Micro Antispam Toolbar temporarily to check if the problem persists or not? We have an online help document that explains how to turn off this feature:
Turning on or off the Email Scanning feature of Trend Micro Security software

If the problem still persists, please provide the below info if possible, and we'll help you soon. 
- a screenshot of what you're seeing in Outlook (Trend Mirco has crashed and you should click the bubble to continue.)
- the URL you clicked in your email

Also, thank you for being a subscriber of our premium support service! Premium Service Plan gives you 24x7 priority accesses to a Trend Micro support specialist. You can optionally call the Premium Service hotline directly to speak to someone live, who is also equipped with advanced tools to quickly diagnose and resolve your issues. Thanks! Please find the premium service phone number in the "Call Premium Support" section in this page.

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