Trendmicro blocking WD Mycloud

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  • Updated 10 months ago
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My trendmicro internet security is blocking my WD MyCloud drive inside my network. As soon as trendmicro is disabled mycloud shows under my PC asa network computer with shares.
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rmung

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Posted 12 months ago

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TM_Kiko, Employee

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Hello rmung ! Welcome to the Community!

Thanks for posting here.

 We understand that you are having troubles accessing your WD MyCloud NAS when the Trend Micro Internet Security is enabled.

Can you try to locate the specific location of that Network Storage device and then  add it on the Trend Micro program's exception list as a website?

You may see this link for the guide:

Configuring the Exception List of Trend Micro Security software

Let me know if this works.

We are looking forward to hear from you again.


Trend Micro Home Users Community
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steve.sturgess

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This works but does this make data on the MyCloud vulnerable? It is accessible from outside the router.
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TM_RalphyT, Employee

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Hello steve.sturgess,

Thank you for posting your inquiry here and let me help you with this.

May I know how you were able to access your files saved on the MyCloud? Basically, this type of device has its own protection with regards to the files saved on it. This has a password protection available for every user which protects their personal cloud from unauthorized access.

Moreover, as of now, the latest version of the Trend Micro Maximum Security only supports online storage local folder such as OneDrive, GoogleDrive and Dropbox which you can include on the Folder Shield feature of your Trend Micro Security software.

Hope this helps and you have a great day!

Trend Micro Home Users Community
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steve.sturgess

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I may have spoken too soon. After some initial success, the backup process has slowed down to a crawl again. I don't think it is the Trend Micro software. 

I tried the WD Sync software first. It couldn't connect to the drive. Then the WD Smartware but it is extremely slow again. 
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steve.sturgess

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BTW  I put http://192.168.1.xx/* into the exception list. Is this correct? When I clicked the +Add button and pasted in the address, it gave me http://http://192.168.1.xx/* which I assumed was not correct. 
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TM_Pat, Official Rep

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Hello steve.sturgess!

Thank you for providing us this update. Please try adding that address into Trend Micro's exception list in this manner, http*://192.168.1.xx/*.

I hope this helps! Should you have any other concern, please do not hesitate to reach out to us!

Trend Micro Home Users Community
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steve.sturgess

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Thanks, I seem to have things working now. However, I had to set up static IP address in my router for this to work. 
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TM_Yanna, Employee

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Hi steve.sturgess!

It's nice to know that everything's all good now. We're glad that we were able to help you.

Should you have any more concerns in the future, please do not hesitate to reach out to us.

Thanks and have a wonderful day!

Trend Micro Home Users Community

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